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DISCONNECT POLICY

We are dedicated to offering our players an exceptional online and mobile gaming experience, but we must acknowledge that we cannot guarantee uninterrupted gameplay at all times. Various factors, such as an unstable internet connection and unforeseen circumstances, may occasionally disrupt your gaming experience, and these are beyond our control.

In the event of any disruptions, disconnections, or other incidents that impact your gameplay, the following policy will be implemented. Please thoroughly review the entire policy before utilizing our services on the site. Your use of our services signifies your acknowledgment and acceptance of this policy.

 

  • Players are responsible for managing the risk of disconnection, which includes ensuring a stable internet connection.
  • If a player gets disconnected before placing a bet, the bet will not be considered valid, and the account balance will remain unaffected.
  • In the event of a disconnection after placing a bet, the bet remains valid, and the account balance is adjusted accordingly. For example, if a player places a bet and incurs a loss, the account balance will reflect this loss.
  • To review their bets and their outcomes, players can request verification through our Customer Support. It's important to note that this verification process is for informational purposes and does not alter the results of the bet.
  • If issues persist, please reach out to our Customer Support for assistance. Each case is independently and thoroughly investigated.
  • We reserve the right to modify this policy at our discretion and will provide the final decision on all related matters. Any policy changes or decisions will be communicated via in-app messages, email, WhatsApp, or written messages.
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